Terms of Play

These terms apply whenever you use Malina Casino. The English version is binding and prevails if a translation differs. If the rules of a particular promotion conflict with these general rules, the promotion rules take precedence.

We may change these terms. A change takes effect from the date shown with the terms, and you are responsible for checking for updates. If you continue to play after a change, you accept it. If you do not accept a change, you must stop using our services.

How do Coins and the Shop work?

You can earn Coins through casino wagering, deposits, Weekly Challenges and top places in our in-house tournaments. Every 15 CAD wagered on a casino game earns 1 Coin. We also return 5% of each deposit as Coins. Weekly Challenges cover casino play and sports betting, with rewards tied to the conditions of each challenge.

Coins can be exchanged in the Shop. Shop bonus money is valid only in our Casino section. It must be wagered 30x within 10 days, and no more than 5x the original bonus may be released.

Shop free spins must be activated and played within 7 days of purchase. Their winnings must be wagered 40x within 10 days, and no more than 75 CAD may be released. Shop free bets are for the Sports section only. Activate one within 24 hours, use the whole free bet in a single bet, then wager the winnings 3x at odds of at least 2.10 within 30 days.

What earns a Wheel of Fortune spin?

One spin is earned for every 150 CAD wagered on eligible casino games. You may earn at most three spins a day and hold at most ten. Wagering while a bonus is active does not earn spins, and sports bets do not qualify.

Wheel bonus money must be wagered 40x within 7 days, with at most 5x paid out. Wheel free spins must be used within 7 days. Winnings from them carry a 40x wagering requirement and a 150 CAD maximum payout.

What happens in Loot It!?

You need a positive real money balance to take part. Choose a box by its type and price, buy it and open it to reveal the item. You may sell an item back to us for its listed value without wagering. You may instead keep a real item and request delivery if it is worth 30 CAD or more. Delivery requires our approval and is not available in every region.

Reward wagering must be completed within 10 days. Real money carries a 1x requirement. Free-spin winnings carry a 40x requirement and a 150 CAD maximum payout. Bonus money carries a 30x requirement, with at most 5x of the original bonus released.

Which general bonus rules apply?

Only one bonus is allowed per person, family, household address, phone number, computer and IP address. Unless the promotion says otherwise, a deposit bonus requires 35x wagering on the deposit plus the bonus and permits a maximum withdrawal of 10x the bonus. A no-deposit bonus requires 40x wagering and permits a maximum withdrawal of 5x the bonus. Winnings from no-deposit free spins are capped at 120 CAD and require 40x wagering.

Casino bonus wagering must be completed within 10 days and sports bonus wagering within 30 days. After that period, the bonus and its winnings are voided. Real money is wagered first. If you request a withdrawal before completing the wagering requirement, the bonus balance and its winnings are voided.

Games do not all contribute equally. Standard slots, scratch cards and keno generally contribute fully, while live games, video poker and Plinko contribute only partly. Table and card games contribute nothing, some special games contribute partly or nothing, and some games cannot be played with bonus funds.

Promotion abuse is prohibited. A single bet above 150 CAD before the wagering requirement is met counts as abuse, as do strategies designed to exploit game weighting, software faults or delayed game features. Promotions and related winnings may be voided when abuse, fraud or manipulation occurs.

What are your account duties?

You must be at least 18 and meet the legal age that applies to you. You must check for yourself that online gambling is legal where you live. Residents of excluded countries cannot open an account or add funds, and we may change that list. Game studios may also restrict games by country. NetEnt games are not available in Canada.

Register in your own correct name and keep your details current. Only one account is allowed per person, household or address, phone number or email address, and IP address. Duplicate accounts are closed. Actions made through them are void, their promotions will be cancelled, and their winnings are void.

Keep your login details private. Activity completed with the correct login and password is treated as yours. You must not buy, sell or transfer an account or use another person's login.

We may ask for identity, address, payment ownership, transaction history or source-of-funds documents. You must provide requested information within 30 days. We may withhold payment or suspend the account while checks continue, and the account may be permanently closed if you miss the deadline.

To close your account, email [email protected]. Closure is available only when the balance is zero and there are no pending withdrawals. If you ask to close with a balance or pending withdrawal, the funds are voided.

An account becomes inactive after 180 days without a login. We may then charge a monthly administration fee of 10 CAD. If the remaining balance is smaller, it is taken in full. Player-to-player transfers are prohibited, and you are responsible for taxes and other charges connected with your winnings.

How are deposits and refunds handled?

We set minimum and maximum deposit amounts. Any card or other payment method you use must belong to you.

Deposits are generally not refundable. We may consider an exception for a technical or payment problem. Send the request within 24 hours of the transaction, and we will aim to answer within 10 business days. No refund is available once the deposit or its associated bonus has been used for a bet.

What controls a withdrawal?

Deposited funds must be wagered at least 1x. If your bets total less than the deposit, winnings can be cancelled and we may retain a 10% commission, with a minimum of 0.75 CAD. The commission is 15% when the account was funded by bank card or bank transfer.

You must also meet minimum monthly wagering of 30 CAD in the same calendar month as the request. You may have at most 3 pending withdrawals. Once all conditions and checks are complete, we work through a request within 3 business days.

Your activity over the previous 90 days determines your VIP level and the applicable withdrawal limits.

• Level 1 is 750 CAD per day and 10,500 CAD per month.
• Level 2 is 750 CAD per day and 15,000 CAD per month.
• Level 3 is 1,200 CAD per day and 18,000 CAD per month.
• Level 4 is 1,500 CAD per day and 23,000 CAD per month.
• Level 5 is 2,300 CAD per day and 30,000 CAD per month.

What should you expect from sports betting?

A placed sports bet cannot be cancelled or changed. Multiple bets and system bets may contain at most 30 selections. Live odds can change sharply as an event unfolds, and a displayed price is not guaranteed to stay available.

How do you make a complaint?

Contact [email protected] first. If the initial reply does not resolve the matter, send a detailed written complaint from your registered email address. Include your username, the full name registered on the account, the word Complaint in the subject line, relevant dates and times, and a clear explanation.

The Complaints Resolution Committee reviews a dispute after receiving the required information. We will provide an outcome within 10 days. Unusually complex cases may take longer when the investigation requires more time.