Privacy Notice

Your rights

You can request a copy of what we keep on file about you, together with an explanation of how it is used. Mistakes or gaps can be corrected on request. You can also ask for deletion when we have no compelling legal or business ground to keep the records, or for processing to be limited in certain situations.

You can also ask to receive your records in a common electronic format that software can read, or to have them sent to another party. You may object when processing rests on legitimate interests or involves direct marketing. Where we rely on consent, you may withdraw it at any time without changing the lawfulness of processing already completed.

You also have the right to complain to a supervisory authority in your EU member state of residence, your place of work, or the place where an alleged infringement occurred. To exercise a right or ask a privacy question, email [email protected].

Registration data

Opening an account means giving us your full name, username, email, phone, date of birth, gender, country, postal code and social security number. Registration also passes us your IP address and location.

Information you provide must be accurate. It supports the creation and administration of your account and our communications with you.

Identity and payments

Identity and money checks may require the number of your passport, driving licence or identity card, a proof of address, your social security number, evidence of where your wealth or funds come from, bank identification and financial statements. We use these records for age and identity verification, due diligence, anti-money laundering checks and other legal requirements.

For deposits and withdrawals, we may collect financial details such as bank identification, national identification references, an international bank account number and payment system information. These details may also be used for identity, due diligence and anti-money laundering checks.

Other information may reach us from government and public registers, banks and credit institutions, fraud prevention agencies, public authorities, social media and similar public sources. We may also draw inferences, such as likely interests or game preferences, from your browsing on our pages and the games you choose.

Device and activity data

Some information arrives automatically. It can include your IP address, operating system version, device identifiers and general location. Server logs record how you interact with our services, including content viewed, searches, advertisements selected, social sharing, session times, pages, links and time spent. Cookies and similar technologies provide part of this information.

Contract

We process information needed to enter into and perform our contract with you. This includes opening and supporting your account, delivering services, answering requests and communicating about our obligations under the terms.

Legal duties

Legal obligations require us to verify age and identity, identify your location and apply relevant requirements. They also cover due diligence, anti-money laundering work, network and information security, responsible-gambling risk management, regulatory reporting and responses to valid legal processes.

We may use personal data to prevent money laundering, terrorist financing, fraud and computer-related offences. The same basis supports handling your data-protection requests and cooperating with investigations by authorities.

Legitimate interests

Where your rights and freedoms do not outweigh the relevant interest, we may process data to protect our business, a third party or a commercial interest. Uses include maintaining technical availability, protecting systems, assets and intellectual property, managing our relationship with you, and preparing or defending legal claims.

We also use information for analytics, aggregation, research and service improvement. Customer segmentation can help us manage risk, identify potentially harmful behaviour and support responsible gambling. Gaming behaviour may be analysed with machine learning to recommend games and features. We may detect fraud, cheating, abnormal patterns and unauthorized tools that threaten the integrity of our services.

Consent

With your consent, we may send marketing by email, text message, phone call or notification. Consent may also support tailored promotions, targeted advertising based on online behaviour, and measurement or personalization of marketing.

We may use consent to administer competitions, tournaments, rewards, loyalty arrangements and promotional events. You can withdraw that consent as described under your rights.

Recipients

Access inside our business is limited to authorized employees and relevant contractors, agents, joint controllers, affiliates, subsidiaries and brands under the same operator or business group.

Payment providers and financial institutions may receive identity, contact, address, account alias and verification records needed for deposits, withdrawals and their own legal duties. Other service providers may support customer care, communications, technology and cloud hosting. Fraud prevention agencies, game providers, analytics providers and data aggregators may receive information where necessary for their work.

Marketing partners receive data only for the marketing activities described in this notice. Law enforcement and public authorities may receive data when required. If you raise a complaint or allegation through an outside forum or dispute service, we may provide proportionate information needed to identify your account and respond.

During a merger, financing, acquisition, corporate restructuring, sale or other change of ownership, data may be disclosed to potential or actual buyers and their advisers. A new owner may use it only under this notice unless you give explicit consent to another use.

International transfers

Your personal data may be processed outside the EU or EEA. Before transferring it to an affiliate or third party, we put appropriate safeguards in place. These may include a European Commission adequacy decision, European Commission-approved Standard Contractual Clauses, or another legally recognized safeguard.

Retention

We keep personal data while you have an account and for the purposes explained here. Some records may be retained longer when legal obligations, including anti-money laundering requirements, apply.

After account closure, data is deleted or anonymized when there is no remaining legal or business reason to keep it. Anonymized information can no longer be linked to you.

Protection

Administrative, technical and physical safeguards are used against unauthorized access, disclosure, alteration, loss, theft, misuse and destruction. We assess and improve these measures over time.

No system is completely secure, and internet transmission or storage cannot be guaranteed to be free from a breach. Our safeguards reduce risk but do not create a promise of absolute security.