Responsible Gambling

How are minors protected?

Registration by anyone under 18 is prohibited and illegal. We verify the age of all clients. Any winnings gained by an underage player are cancelled.

If a computer is shared with children or anyone who is not legally allowed to register and bet, parental-control software can restrict access to gambling content. A filter such as Net Nanny can help manage that access.

Where can you find independent help?

Several independent organizations offer advice and support when gambling affects you or someone close to you.

• GamCare provides consultation, advice and practical help with the social effects of gambling.
• Gamblers Anonymous is a fellowship whose members work on their own gambling problems and help other compulsive gamblers.
• Gambling Therapy offers support and counselling to people affected by gambling.

Consider seeking help if gambling interferes with work or school, replaces time with family and friends, or leads you to hide how much time or money you spend. Borrowing or stealing to gamble, chasing losses, playing until no money remains, or feeling desperate when funds run out can also indicate a problem.

Look honestly at the role gambling has in your day. Long periods of playing alone, criticism from other people, loss of interest in hobbies, or reluctance to spend money on anything else can be signs that it is no longer just entertainment. Arguments, frustration or disappointment that trigger an urge to play deserve attention too.

If most of these signs apply to you, or gambling leaves you feeling depressed or desperate, contact one of the organizations above to talk it through.

What keeps play as leisure?

Treat gambling as entertainment, not as a source of income. Use only spare money that you can afford to lose. Keep track of both the time and the amount you spend.

Do not try to win back a loss straight away, because there will always be another chance to play.

How do you take a break?

Email [email protected] if you need a break. Our support team can help exclude you for a period and, when you ask for self-exclusion, closes your account as soon as it practically can.

Tell us about any other accounts you hold with us and do not open new ones. We will make reasonable efforts to prevent new accounts, but you remain responsible for ensuring that none are opened. We cannot be held responsible for losses on other accounts.