Contact Malina
Support topics
Contact support when you need help with:
- closing your account
- self-exclusion
- a refund request made within 24 hours of the transaction
- an inaccurate balance top-up, reported at once
- access, correction, erasure or another privacy request
Send your request to [email protected]. Our support team gives its first reply from the same inbox.
Complaints
Start with an email to our support team. If the initial response does not resolve the issue, send a detailed written complaint from the email address registered to your account. Include your username, your full registered name, the word Complaint in the subject line, relevant dates and times, and a full explanation.
When customer service cannot settle a complaint at once, it may pass the case to another department, and we keep you reasonably informed of its progress. The Complaints Resolution Committee will review a dispute once the required information is available. We will provide an outcome within 10 days, although an unusually complex investigation may take longer.